Watchtower
A focused product page for how Watchtower actually works.
Watchtower is built to help teams move from scattered inbound noise to structured operational awareness without turning every customer ask into an incident.
Signals
822
Live intake across products and sources.
Incidents
22
Grouped issues prioritized for operators.
Requests
64
One-off asks routed away from incident noise.
How It Works
Collect signals from support, QA, social, surveys, and internal ops.
Cluster incident-shaped issues while routing one-off admin or legal asks separately.
Operate from a live dashboard with source breakdowns, timelines, confidence, and workspace-level controls.
Why Teams Use It
Signal Intake
Unify inbound operational inputs across support tickets, QA notes, surveys, community channels, and internal handoffs.
Incident Correlation
Transform repeated issue patterns into grouped incidents with clearer context, confidence, and activity signals.
Request Separation
Keep privacy, billing admin, ownership changes, and other one-off requests out of the incident queue.
Operator Surface
Give support, ops, and product teams a shared command view with timelines, source breakdowns, and request routing.