FAQ
Answers to the questions teams ask before they operationalize signal intake.
A quick overview of how Watchtower fits into incident response, request routing, and support operations.
Signals
822
Live intake across products and sources.
Incidents
22
Grouped issues prioritized for operators.
Requests
64
One-off asks routed away from incident noise.
How is an incident different from a request?
Incidents represent grouped operational issues with multiple related signals. Requests are one-off asks like privacy, billing admin, ownership changes, or general support tasks.
Can teams define their own statuses and routing logic?
Yes. Tenants can define products, sources, request buckets, blocked terms, dashboard layouts, and incident status options.
Does Watchtower replace a help desk?
No. It sits above the intake stream and helps teams understand patterns, correlate issues, and route operational work more intelligently.
Who is this built for?
Support operations, trust and safety, community, product operations, customer engineering, and platform teams that need a clear live operational view.